Call Operator - Weekends only
On-site
Core
Answering incoming calls from residents, responding to emergencies, fire alarms, and security entry calls while logging information into a CRM platform.
Role type
Call Operator
Builds
24/7/365 resident support service
Domain
Residential care / Property management
Deliverable
client delivery
Required skills
Customer service experience, accurate data entry, crisis management, problem-solving, empathy
Responsibilities
Answering incoming calls from residents, responding to emergencies and security entry calls, logging call details into CRM system