Customer Experience Specialist at The Melrose Apartments
Core
Greet residents and prospects, manage inquiries, prepare apartments for tours, and support community events to ensure a positive living experience.
Role type
Customer Experience Specialist (Residential Leasing)
Builds
Apartment community operations and resident onboarding
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, communication, phone etiquette, apartment tour preparation, community event planning, package management, vendor relationship management
Preferred skills
Creativity, problem-solving, upbeat attitude
Responsibilities
Greet customers, prospects, and vendors at the office; respond to resident and prospect inquiries via phone, email, and text; answer calls and take detailed notes; ensure apartments are ready for daily tours and move-ins; walk buildings and amenities to maintain quality standards; assist in planning community events and social media marketing; organize the package room daily; maintain vendor relationships
Seniority
Entry-level, growth potential
