Technical Support Engineer II
Core
Provide technical product support to customers, partners, and resellers for ESET cybersecurity products, validating known issues and documenting unknown ones for escalation.
Role type
Technical Support Engineer
Builds
Customer support and issue resolution for ESET security products
Domain
Cybersecurity / IT Support
Deliverable
client delivery
Required skills
Cybersecurity knowledge, Computer Networking, Operating systems (Windows, macOS, Linux), Network architecture, Analytical skills, Troubleshooting
Preferred skills
In-depth knowledge of at least one ESET product, Knowledge of other ESET products
Technologies
ESET products, Windows, macOS, Linux
Responsibilities
Provide technical support to customers, partners, and resellers; Document, process, and analyze incoming customer requests; Qualify and escalate undocumented issues; Perform enhanced troubleshooting; Consult superior on problems and risks.
Seniority
Associate, hands-on IC