Service Desk Engineer (Weekend)
Core
Provide technical support and issue resolution for enterprise clients' SaaS e-commerce platforms during weekend night shifts.
Role type
Service Desk Engineer (Night Shift)
Builds
Maintains stability and performance of client digital platforms
Domain
E-commerce / SaaS / Managed Services
Deliverable
client delivery
Required skills
IT troubleshooting, ticketing system management, vendor platform support, SLA adherence, documentation, stakeholder communication
Preferred skills
Jira Service Management, observability tools (Grafana, Datadog, Azure), modern SaaS e-commerce platforms (BigCommerce, Commercetools)
Technologies
Jira Service Management, Grafana, Datadog, Azure, BigCommerce, Commercetools
Responsibilities
Triage and resolve IT issues in ticketing systems, diagnose and troubleshoot client platform problems, guide clients on platform configuration, manage 24/7 support handovers, update knowledge bases, communicate with senior client stakeholders
Seniority
Junior to Mid-level, hands-on IC