Service Manager
Core
Manage customer relationships and lead a team of vehicle technicians in an automotive service environment.
Role type
Service Manager (Automotive Retail)
Builds
Customer service experiences and operational efficiency for auto repair shops
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
automotive repair knowledge, team leadership, scheduling, inventory management, customer relationship management, sales facilitation, compliance monitoring
Preferred skills
2-year degree, ASE certifications
Technologies
none stated
Responsibilities
Assign and schedule work duties to auto service staff, oversee hiring and training of technicians, ensure high teammate retention, maintain compliance with quality standards, manage customer inquiries and resolve issues, drive sales through vehicle inspections and communication
Seniority
Mid-level management