Strategic Customer Success Manager
Core
Post-sales role driving adoption, retention, and expansion for enterprise accounts by connecting business needs with technical solutions.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Long-term customer value, revenue growth, and executive alignment on strategy.
Domain
SaaS / Enterprise AI / Web Search Agents
Deliverable
production ML models
Required skills
Enterprise account management, QBR/EBR execution, risk mitigation, technical acumen (APIs, logs, web technologies), business case construction, stakeholder influence
Preferred skills
High-growth startup experience, domain expertise in AI/web search
Technologies
Nimble platform, APIs, logs, web scraping tools
Responsibilities
Own revenue growth and retention for enterprise portfolio; Build deep relationships with key stakeholders across data, engineering, and product teams; Run QBRs/EBRs to communicate impact and ROI; Proactively monitor customer health signals and mitigate risks; Collaborate with Product/Engineering to influence roadmap priorities; Construct enterprise-wide business cases demonstrating ROI of migrating from legacy web scraping to Nimble's self-learning Web Search Agents.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/09-00F-CB-F6A-strategic-customer-success-manager-at-nimbleway)