Strategic Customer Success Manager-West
Core
Post-sales role driving adoption, retention, and expansion for enterprise accounts by connecting business needs with technical solutions.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Long-term customer value, revenue growth, and executive alignment on strategy.
Domain
SaaS / Enterprise AI Web Search
Deliverable
production ML models
Required skills
Enterprise account management, QBR/EBR execution, risk mitigation, technical acumen, web technologies (HTML/CSS), API troubleshooting, business case construction, executive influence (via careerplan.io/jobs/09-00F-1C-76C-strategic-customer-success-manager-west-at-nimbleway)
Preferred skills
High-growth startup experience, partnership with engineering/data/AI teams, domain expertise in web search agents
Technologies
Nimble platform, APIs, logs, workflows, HTML, CSS
Responsibilities
Own revenue growth and retention for enterprise portfolio; Build deep relationships with stakeholders across data, engineering, and product; Run QBRs/EBRs to communicate ROI; Monitor customer health signals and mitigate risks; Collaborate with Product/Engineering to influence roadmap; Construct business cases for migrating from legacy web scraping to AI agents.
Seniority
Senior, hands-on IC