Outreach and Enrollment Coordinator (Cantonese/Mandarin)
Core
Guide prospective seniors and caregivers through the inquiry, eligibility screening, intake, and enrollment process for a Program of All-Inclusive Care for the Elderly (PACE) to support aging in place.
Role type
Outreach and Enrollment Coordinator
Builds
Coordinated medical care, transportation, meals, social activities, and medication management for low-income seniors
Domain
Healthcare / Elderly Care / PACE Program
Deliverable
client delivery
Required skills
Eligibility screening, Medi-Cal application support, documentation collection and verification, tour coordination, community resource referral, regulatory compliance, data entry
Preferred skills
Medical office experience, knowledge of Medicare/Medi-Cal, EMR systems proficiency, experience with frail/elderly populations
Technologies
Microsoft Office (Word, Excel, Outlook), EMR systems
Responsibilities
Provide customer service via phone, email, and in person; explain PACE services and eligibility; conduct initial screenings and intakes; collect and verify demographic and Medi-Cal documents; support Medi-Cal applications; build relationships and schedule assessments/tours; document participant needs; identify enrollment process barriers; make referrals to community services.
Seniority
Individual Contributor, mid-level