Outreach Specialist V
Core
Liaison for delinquent mortgage loan borrowers throughout collection, loss mitigation, and foreclosure processes.
Role type
Senior IC mortgage delinquency specialist
Builds
Loss mitigation options and foreclosure process outcomes for investors and borrowers
Domain
Banking / Mortgage Servicing
Deliverable
client delivery
Required skills
outbound/inbound calling, loss mitigation analysis, foreclosure process knowledge, financial document review, compliance adherence, process feedback, mentoring
Preferred skills
banking experience, M&T systems knowledge
Responsibilities
Contact delinquent borrowers to discuss loss mitigation and foreclosure options; document account interactions; explain approval/decline terms and appeal processes; assist in reviewing consumer financial documents; provide subject matter expertise and mentor new hires; handle telephonic escalations; monitor phone queue efficiency.
Seniority
Mid-level, hands-on IC