Outreach Specialist I
Core
Managing portfolios of open and non-performing assets by contacting delinquent borrowers to arrange payment alternatives and mitigate losses.
Role type
Entry-level collections specialist
Builds
Repayment schedules and loss mitigation solutions for delinquent consumer loans
Domain
Banking / Consumer Credit Collections
Deliverable
client delivery
Required skills
outbound calling, inbound call handling, repayment plan negotiation, fraud identification, internal system navigation, compliance adherence, documentation
Preferred skills
customer service, call center experience, sales experience, knowledge of M&T Bank systems
Responsibilities
Initiate contact with early-stage delinquent borrowers to assess repayment prospects and arrange schedules; accept inbound calls from customers and internal departments; identify high-risk situations like fraud and escalate with recommendations; utilize internal collections and accounting systems to resolve account issues; adhere to compliance and operational risk controls.
Seniority
Entry-level, individual contributor