Guest Service Officer
Core
Welcome guests to the property, provide exceptional guest experiences at check-in, during the stay, and on departure, while responding to requests and aligning with service standards.
Role type
Guest Service Officer (Front Desk)
Builds
Guest arrival and departure experiences, reservation processing, and guest request fulfillment
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Exceptional communication skills, guest service principles, hotel operations knowledge, administrative task management, time management, attention to detail
Preferred skills
OPERA system proficiency
Responsibilities
Assist with check-in, check-out, inquiries, and special requests; process reservations; handle phone calls; maintain accurate records
Seniority
Individual Contributor, entry to mid-level
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