Customer Support Specialist
Core
Provide empathetic and accurate support to a global community of creative software users, managing queries and app store reviews.
Role type
Customer Support Specialist
Builds
User support experience and product feedback loops for a creative software platform
Domain
Creative software / Digital art tools
Deliverable
client delivery
Required skills
Empathy, clarity, accuracy, fluency in English, fluency in Japanese/Korean/Russian/French, solution-oriented problem solving
Preferred skills
Understanding of creative tools, familiarity with Apple hardware/software, interest in video editing
Responsibilities
Respond to customer support queries, manage and respond to App Store reviews, escalate product issues to QA, learn and apply knowledge of software features
Seniority
Individual Contributor
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