AO3 Maintenance Support Officer
Core
Deliver high-quality customer service and administrative support within a busy contact centre environment for a Queensland Government organisation.
Role type
Maintenance Support Officer (Customer Service & Admin)
Builds
Maintenance services for schools, public housing tenants, government agencies, and community stakeholders
Domain
Public sector / Property Maintenance
Deliverable
dashboards & analysis
Required skills
Customer service, Call centre operations, Data entry, Microsoft Office, Problem-solving, Communication, Record keeping, Work order processing
Responsibilities
Responding to maintenance enquiries via phone, email, and correspondence; Managing high-volume incoming and outgoing calls; Creating and processing work orders; Maintaining records and databases; Preparing documentation and reports; Liaising with contractors and internal stakeholders