Customer Journeys Consultant (AJO)
Core
Lead sophisticated customer journey and marketing technology implementations for enterprise B2C and B2B clients, combining technical consulting, marketing automation, personalization, and customer experience expertise to turn business goals into scalable solutions.
Role type
Senior IC Customer Journeys Consultant (Marketing Technology)
Builds
Scalable customer journey solutions, marketing automation workflows, and personalization strategies for enterprise clients
Domain
Digital Marketing Technology / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Adobe Journey Optimizer, Marketo, Adobe Campaign, Adobe Target, HTML, SQL, API integrations, data modeling, campaign logic, workflow orchestration, consulting, solution architecture
Preferred skills
Multi-workstream program leadership, customer journey design, lifecycle marketing, marketing analytics, AI technologies, Adobe Experience Cloud certifications
Technologies
Adobe Experience Cloud, Marketo, Responsys, Salesforce Marketing Cloud, Cheetah Mail, Braze, HubSpot, Postman, PostBuster
Responsibilities
Lead and implement marketing automation and customer journey solutions; Apply personalization, segmentation, and experimentation strategies; Translate business objectives into scalable technical architectures; Collaborate with strategy, design, data, engineering, and product teams; Provide proactive consulting and industry expertise; Partner with Product and Engineering on roadmap development; Support executive-level readouts and risk management; Design solutions balancing architecture standards and cost; Develop delivery frameworks and accelerators; Collaborate with sales to expand client relationships; Apply AI technologies to enhance customer experiences; Mentor team members and provide technical leadership; Produce high-quality, unit-tested deliverables and documentation.
Seniority
Senior, hands-on IC with mentorship responsibilities
