Customer Service Consultant | Internal Sales/Admin
Core
Strategic anchor for business customer portfolio, driving retention and growth through phone-based inbound and outbound engagement.
Role type
Senior IC customer service consultant (internal sales)
Builds
Retention metrics, trusted advisor relationships, and new business opportunities for key accounts
Domain
B2B pest control and hygiene services
Required skills
B2B sales development, negotiation, complaint resolution, time management, problem-solving, verbal and written communication
Preferred skills
Forecasting retention metrics, managing customer escalations, multi-tasking under pressure
Technologies
Computer and system skills
Responsibilities
Forecast and track retention metrics, resolve problems aligned to complaint resolution, develop trusted advisor relationships with key accounts, manage customer escalations, administer and prioritize customer tasks, identify new business opportunities, support Sales and Operations teams, provide timely responses to customer queries
Seniority
Junior to Mid-level, hands-on IC