Operations Manager
Core
Design, govern, and continuously improve operational processes to support regional businesses, delivery teams, and corporate functions.
Role type
Senior Operations Manager
Builds
Scalable operating models, governance frameworks, and support services for IT quality engineering teams.
Domain
IT Services / Application Testing / Business Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational excellence, governance framework design, team leadership, project governance, continuous improvement, workforce capacity planning, organizational change management
Preferred skills
Commercial acumen, stakeholder management, analytical problem-solving
Technologies
N/A
Responsibilities
Drive and maintain operational frameworks, standards, and governance practices; Establish governance forums, reporting frameworks, and decision-making processes; Lead and develop the Service Delivery Support team; Oversee project governance, client reporting, timecard approvals, and invoicing support processes; Drive continuous improvement initiatives that enhance efficiency and stakeholder experience; Provide oversight of workforce capacity, capability planning, and hub operations; Govern onboarding, certification, and capability development frameworks; Collaborate with General Managers, Practice Leaders, Finance, and People & Culture teams; Support organizational change initiatives and operational transformation.
