Customer Business Partner
Core
Primary liaison between wholesale customers and internal stakeholders to drive collaboration, product availability, and supply chain excellence for Australia and New Zealand portfolios.
Role type
Customer Business Partner (Supply Chain)
Builds
End-to-end order management and fulfilment across wholesaler and 3PL networks
Domain
FMCG/Consumer Goods Supply Chain
Deliverable
product features
Required skills
Order management, inventory allocation, demand planning, stakeholder engagement, data analysis, ERP systems (SAP)
Preferred skills
Experience in pharmaceutical or manufacturing environments, advanced Excel skills
Responsibilities
Build and maintain strong relationships with wholesale customers; Partner with internal teams to optimise product availability and DIFOT performance; Drive demand planning alignment through collaboration on forecasts and new product launches; Provide end-to-end visibility of customer orders and manage escalations; Analyse supply chain performance metrics to identify trends and improve forecast accuracy; Support cross-functional projects and new product launches.
Seniority
Mid-level, hands-on IC
