Service Customer Care Representative
Core
Ensure high customer satisfaction by providing timely support in aftermarket services and invoicing, acting as the first point of contact for stakeholders and Service Technicians.
Role type
Service Customer Care Representative (Service Administration)
Builds
Efficient service delivery and customer experience for equipment maintenance and repairs
Domain
Materials Handling Equipment / Aftermarket Services
Required skills
Data entry, invoicing processing, job dispatching, work order management, maintenance agreement management, GPS data maintenance, cross-departmental coordination
Preferred skills
Microsoft Office Suite (Outlook, Excel, Word), independent work, teamwork
Responsibilities
Receive and enter service/maintenance requests; Assign and dispatch field-based Service Technicians; Process repair details into company systems; Coordinate PM Service Work and workshop repairs; Collect and verify work order details (repairs, parts, labour, hours); Enter and update maintenance agreements; Maintain GPS data and technician landmarks; Coordinate with Rentals, Sales, and Parts Departments
Seniority
Mid-level, hands-on IC