Team Lead, Technical Account Manager
Core
Lead a team of Technical Account Managers to guide customer onboarding, resolve technical observability issues, and ensure operational excellence for enterprise clients.
Role type
Senior leadership IC (Team Lead, Technical Account Manager)
Builds
Customer onboarding success, strong technical relationships, and data-driven operational outcomes for observability clients
Domain
Cloud Observability & Logging
Deliverable
client delivery
Required skills
People management, technical leadership, cloud observability expertise, data analysis, stakeholder communication
Preferred skills
Executive presentation skills, product enhancement collaboration
Technologies
AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch), Azure, GCP, Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger, Jaeger
Responsibilities
Lead and mentor a team of TAMs to ensure successful customer onboarding; Develop KPIs for the team and track performance related to the onboarding experience; Oversee the implementation of observability tools guiding customers through Logs, Metric and Traces monitoring; Be the primary escalation point for customer technical challenges; Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance; Collaborate with internal teams on product enhancements informed by customer data analysis
