Technical Support Advocate T1
Core
Frontline technical support specialist ensuring users feel supported while navigating Gamma's platform for presentations and website building.
Role type
Technical Support Specialist (SaaS)
Builds
Customer support operations for Gamma's platform
Domain
SaaS / Productivity Tools / AI Content Generation
Deliverable
client delivery
Required skills
technical troubleshooting, chat and email support, platform navigation, knowledge base contribution, issue escalation, user education, data analysis
Preferred skills
familiarity with ticketing systems, website-building tools, presentation software, AI-powered tools
Technologies
Intercom, Gamma, presentation software, website-building tools
Responsibilities
Respond to customer inquiries via chat and email, troubleshoot technical issues related to presentations and website building, guide users through platform features, log interactions and track recurring issues, escalate complex issues, educate users on best practices
Seniority
Mid-level, hands-on IC
