Sr. Collections Strategy Manager
Core
Design, launch, and optimize multidimensional debt collection strategies across email, SMS, dialing, and digital self-service channels to boost liquidation and payment conversion.
Role type
Senior strategy manager (collections)
Builds
Tech-enabled collection strategies for consumer debt resolution
Domain
Consumer finance / debt collections
Deliverable
product features
Required skills
Consumer finance/lending strategy, multi-channel treatment design, cross-functional collaboration, regulatory compliance (FDCPA, TCPA), AI tool utilization, SQL/BI platforms, champion/challenger testing
Preferred skills
Experience with Looker/Tableau, Jira, regulatory frameworks
Technologies
SQL, Looker, Tableau, Jira, AI tools
Responsibilities
Lead collections strategy initiatives from identification through optimization; Design contact timing, frequency, and segmentation across channels; Translate strategy into actionable business requirements for Product and Engineering; Partner with Data Science, Legal, and Operations to move initiatives to production; Monitor delivery, engagement, and payment conversion metrics; Utilize AI tools to accelerate hypothesis development and testing frameworks.
