Customer Service Advisor
Core
Handle incoming service calls, schedule repairs, prepare quotes, and manage repair orders for commercial vehicle maintenance.
Role type
Service Advisor (Customer Service Representative)
Builds
Repair orders and service schedules for commercial trucks
Domain
Automotive / Commercial Truck Dealership
Required skills
telephone communication, quote preparation, repair order management, customer relationship management, job progress monitoring, up-selling, quality inspection, paperwork finalization, cash schedule management
Preferred skills
experience in vehicle environment
Technologies
None stated
Responsibilities
Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates; Assist in the preparation of quotes on repair jobs and write service orders; Open and close Repair Orders during overflow; Assist Shop Supervisor in assigning service technicians; Monitor job progress and keep customer updated; Assist service technicians in identifying up-selling opportunities; Report customer complaints; Inspect departing jobs for quality and cleanliness; Finalize paperwork; Check cash schedules daily.
Seniority
Entry-level to Mid-level