Guest Services Agent
Core
First point of contact for guests, managing arrivals, reservations, room assignments, and payments while providing local recommendations and resolving concerns.
Role type
Guest Services Agent
Builds
Front-desk operations and guest experiences
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest check-in/check-out, Reservation management, Room assignment, Payment processing, Local area knowledge, Conflict resolution
Preferred skills
Opera PMS, Microsoft Office, Grooming and personal presentation, Shift work flexibility