Sachbearbeiter Customer Service (m/w/d)
Core
Ensuring reliable supply of respiratory therapy devices and accessories for new and existing patients, managing orders, and securing funding allowances.
Role type
Customer Service Specialist (Medical Devices)
Builds
Reliable supply of respiratory therapy devices and accessories for patients
Domain
Healthcare / Medical Technology
Required skills
Order management, Claims processing, ERP/WMS systems, MS Office (Outlook, Word, Excel), Written and verbal German, Customer service, Data entry, Complaint handling, Cost estimation
Preferred skills
Medical device service experience, Navision or similar ERP knowledge, English language skills
Responsibilities
Process orders for respiratory therapy devices and accessories, Verify prescription data and extend funding allowances, Handle device supplies and repairs per insurance guidelines, Resolve open cases and missing patient data, Support field sales staff with supply inquiries, Create cost estimates and service orders, Manage complaints and claims, Suggest process improvements
Seniority
Mid-level, hands-on IC