Professional Services Strategy & Optimization Lead
Core
Lead strategy and optimization for Professional Services to improve implementation planning, delivery efficiency, and scalability for SaaS customers.
Role type
Senior IC Professional Services Strategy & Optimization Lead
Builds
Scalable delivery models, standardized implementation approaches, reusable templates, playbooks, and AI-enabled delivery capabilities.
Domain
SaaS / Professional Services / Operations
Required skills
SaaS implementation lifecycle expertise, operational data analysis, scalable delivery framework design, process improvement, automation, standardization, cross-functional collaboration, strategic thinking, business judgment
Preferred skills
SQL, Python, AI/advanced analytics, service transformation
Technologies
SQL, Python, AI tools
Responsibilities
Analyze customer, utilization, and delivery data to identify trends; Identify customer archetypes and implementation patterns; Evaluate drivers of implementation effort and complexity; Design standardized and preconfigured implementation approaches; Develop reusable implementation templates and playbooks; Lead adoption of AI-enabled delivery capabilities and automation; Partner with cross-functional teams to implement scalable solutions; Define success metrics and evaluate impact on efficiency and time-to-value.
Seniority
Senior, hands-on IC
