Chief Operating Officer (COO)
Core
Lead Client & Delivery Operations and evolve the global operating model to turn demand into exceptional client outcomes for a professional services advisory and IT implementation firm.
Role type
Transformational Chief Operating Officer (COO)
Builds
AI-enabled, globally integrated delivery organization
Domain
Professional Services / Consulting / IT Implementation
Deliverable
production ML models
Required skills
Enterprise-scale leadership, scaling delivery organizations, commercial and operational acumen, developing high-performing leaders, strategic planning, organizational leadership, operational management, executive presence, change leadership, navigating ambiguity, disciplined metrics-driven execution
Preferred skills
Advanced degree
Technologies
AI-enabled workflows, intelligent workflows, emerging technologies, CRM, forecasting infrastructure
Responsibilities
Evolve the delivery model and assume full leadership of client delivery functions including service-line execution, delivery quality, resource utilization, capacity planning, and gross margin performance. Design and evolve a modern, AI-enabled delivery model leveraging intelligent workflows and emerging technologies. Build and expand global delivery capabilities by identifying new talent markets, workforce models, and strategic partnerships. Develop and coach Practice Leaders and Managing Directors to operate as accountable business leaders. Partner with the Chief Commercial Officer to align sales and delivery operations. Build and lead Revenue Operations including CRM strategy, forecasting, and pipeline management. Drive consistent delivery standards and quality frameworks. Advance scalable managed services and DecisionOps offerings. Establish disciplined enterprise-wide resource management practices. Collaborate with executive leadership to shape enterprise strategy and business transformation initiatives. Lead through market, organizational, and technology transformation. Foster a culture of accountability, innovation, and operational excellence.
Seniority
Executive, C-Level
