Advanced Professional Services Consultant
Core
Lead end-to-end software implementations for Brightree's HME/DME solutions, guiding customers through system configuration, workflow design, and training to ensure seamless transition to live operations.
Role type
Senior IC Professional Services Consultant (Healthcare Software Implementation)
Builds
HME/DME software implementations and training programs for healthcare customers
Domain
Healthcare / SaaS / Home Medical Equipment
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Healthcare software implementation, project management, system configuration, workflow design, user training, technical troubleshooting, documentation creation, SaaS familiarity, leadership, stakeholder management
Preferred skills
Experience with Brightree applications, forms-based software implementation, travel up to 30%
Technologies
Brightree applications, SaaS platforms
Responsibilities
Manage successful implementation of HME/DME products including consulting, configuration, and training; Conduct remote implementation and training sessions; Document business and technical requirements; Create configuration guides and training materials; Troubleshoot and resolve software issues; Track and report product defects; Transition customers to standard support processes; Provide feedback to Product Management on enhancements.
Seniority
Senior, hands-on IC
