Advanced Support Payments
Core
Expert support for Cloudbeds Pay issues including chargebacks, payouts, disputes, and reconciliation, plus proactive onboarding for hoteliers.
Role type
Senior IC payments support specialist
Builds
Cloudbeds unified platform for hospitality
Domain
Hospitality + Fintech
Deliverable
client delivery
Required skills
complex payment issue investigation, chargeback and dispute resolution, reconciliation, payments onboarding, data analysis, product advocacy
Preferred skills
PCI compliance knowledge, chargeback rules expertise, Spanish or Portuguese fluency
Technologies
CB Pay platform
Responsibilities
Resolve complex payment issues like chargebacks and disputes, guide hoteliers through payments onboarding, feed customer insights to product teams, educate customers on payment best practices, track case outcomes and trends
Seniority
Senior, hands-on IC
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