Customer Service Integration Lead
Core
Design and manage end-to-end patient lifecycle service systems, driving digital transformation and data-driven operational strategies for sleep health and chronic disease management.
Role type
Senior Customer Service Integration Lead (Healthcare Operations)
Builds
Integrated patient service management systems, digital service platforms, and enterprise-level knowledge bases.
Domain
Healthcare / Sleep Health / Chronic Disease Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end service system construction, SOP/SLA/KPI framework design, service digital transformation, CRM optimization, data-driven business strategy, cross-functional project leadership, team building and performance management.
Preferred skills
Medical device or Internet healthcare industry leadership, large-scale service standardization experience, knowledge of Greater China healthcare compliance.
Technologies
CRM systems, data analysis tools, intelligent service platforms.
Responsibilities
Design and iterate patient full-lifecycle service systems; establish service SOPs and KPI evaluation systems; lead digital transformation projects including workflow automation; analyze CRM and user behavior data to drive retention strategies; manage cross-functional projects with sales, marketing, and product teams; build and lead a customer-centric service team.
Seniority
Senior, hands-on IC with leadership responsibilities
