IT Support Officer - L2
Core
Provide Level 2 desktop and end-user support, troubleshooting hardware, software, and connectivity issues for a diverse user base.
Role type
Level 2 IT Support Technician
Builds
IT service management processes, user administration, asset management, software deployment
Domain
Enterprise IT support
Deliverable
client delivery
Required skills
Level 2 IT support experience, Microsoft 365, Active Directory, Windows environments, Intune, endpoint management, device administration, troubleshooting, problem-solving
Preferred skills
Experience with project initiatives and technology rollouts, disaster recovery support
Technologies
Microsoft 365, Active Directory, Windows, Intune
Responsibilities
Troubleshoot and resolve hardware, software, and connectivity issues; Manage incidents, service requests, and escalations; Perform user administration, asset management, and software deployment; Configure and support laptops, desktops, mobile devices, and peripherals; Assist with project initiatives and technology rollouts; Support disaster recovery activities
Seniority
Mid-level, hands-on IC