Customer Success Manager
Core
Drive customer satisfaction, product adoption, and retention for enterprise software customers in the healthcare/sleep technology sector.
Role type
Customer Success Manager
Builds
Customer relationships, product adoption, and value realization for ResMed enterprise software solutions.
Domain
Healthcare technology / Sleep technology
Deliverable
client delivery
Required skills
Account management, enterprise software navigation, customer onboarding, upsell/cross-sell identification, technical issue triage, data analysis, stakeholder communication
Preferred skills
Healthcare technology experience, sleep lab environment knowledge
Technologies
ResMed software
Responsibilities
Manage enterprise software customer accounts to maximize value and reduce churn; onboard new customers and drive product adoption; scale adoption for existing customers and identify upsell opportunities; triage and escalate technical requests; analyze customer data and trends to identify expansion revenue; collaborate with Professional Services on pre-sales and delivery; integrate client feedback into commercial strategies and product offerings.
Seniority
Mid-level IC