Customer Care Advocate
Core
Serve as a key liaison between customers and internal teams to ensure seamless service experiences, handling order verification, inquiries, and issue resolution.
Role type
Customer Care Advocate (Customer Support)
Builds
Customer service interactions and order management processes
Domain
Industrial manufacturing (motion control, power transmission)
Deliverable
client delivery
Required skills
Order entry, quotation generation, RMA processing, internal liaison communication, customer record maintenance, basic computer applications proficiency
Preferred skills
ERP system experience (Oracle, Epicor), 5+ years customer service experience, associate degree or equivalent
Technologies
Microsoft Excel, Word, PowerPoint, Outlook, Oracle, Epicor
Responsibilities
Receive incoming calls for immediate resolution; enter orders into ERP within 24 hours; provide quotations on standard products; issue RMAs and quote repair procedures; validate credit/debit adjustments; promote self-service tools to customers; partner with operations to expedite deliveries; address customer complaints by collaborating with internal teams
Seniority
Individual Contributor, entry to mid-level
