AI Engineer (Salesforce & Contact Centre Operations)
Core
Build and evolve the Salesforce Service Cloud platform, Agentforce capability, and AI-powered customer experiences to support global contact center operations.
Role type
Senior IC Salesforce & AI Engineer
Builds
Salesforce Service Cloud platform, Agentforce capabilities, AI-powered customer experiences, and integrations for contact center operations
Domain
Travel technology / Customer Contact Operations
Deliverable
production ML models | product features
Required skills
Salesforce engineering, AI implementation, integration design, automation strategy, scalable system design, secure architecture
Preferred skills
Salesforce native capabilities, deterministic automation, AI decision-making frameworks
Technologies
Salesforce Service Cloud, Agentforce, AI frameworks, integration tools
Responsibilities
Design secure, scalable, and measurable solutions for customer contact operations; collaborate with Product, Technology, and Customer Contact teams; evaluate Salesforce native capabilities vs. AI vs. deterministic automation; turn emerging Salesforce and AI capabilities into meaningful improvements
Seniority
Senior, hands-on IC
