Cluster Reservations Coordinator
Core
Coordinate sales and reservations activities, manage bookings, and support commercial objectives for a hotel cluster.
Role type
Cluster Reservations Coordinator
Builds
Hotel occupancy and guest booking experiences
Domain
Hospitality / Hotel Operations
Required skills
Customer enquiry coordination, booking management, proposal and contract preparation, stakeholder relationship building, record maintenance, group booking coordination, revenue optimization support, Microsoft Office proficiency, process improvement identification
Preferred skills
Hospitality or Tourism qualification, Certificate IV or Diploma in Business/Sales/Hospitality/Tourism, Revenue Management or Reservations training
Technologies
Microsoft Office Suite, business systems
Responsibilities
Coordinate customer enquiries, bookings, and business activities; Prepare proposals, contracts, and reports; Build relationships with guests, clients, and internal stakeholders; Maintain accurate records and databases; Collaborate with hotel departments; Identify process improvement opportunities; Monitor reservation activity for revenue optimization
Seniority
Individual Contributor, operational level