Concierge Manager (Wheels Manager)
Core
Lead the day-to-day operations of the Concierge, Wheels, and Welcome teams to deliver exceptional guest experiences and drive loyalty performance.
Role type
Senior IC Concierge Manager
Builds
Guest experiences, loyalty programs, and seamless service journeys
Domain
Luxury hospitality
Deliverable
product features
Required skills
Team leadership, guest experience management, operational excellence, talent development, scheduling, compliance, VIP service, vehicle security
Preferred skills
Creative problem solving, brand culture advocacy, performance management
Responsibilities
Coach and mentor Concierge and Wheels talent, oversee daily operations of Concierge and Wheels teams, resolve guest concerns, coordinate guest transportation, ensure vehicle and key security standards, drive guest loyalty programs, conduct workforce planning