Service Manager
Core
Manage customer relationships and serve as a liaison between technicians and customers in an automotive service environment.
Role type
Service Manager
Builds
Customer loyalty and operational efficiency for Firestone Complete Auto Care and related retail locations
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
automotive repair knowledge, scheduling, hiring and training, inventory management, customer complaint resolution, sales facilitation, compliance monitoring
Preferred skills
2-year degree, ASE certifications
Technologies
None stated
Responsibilities
Assign and schedule work duties to auto service staff; oversee hiring and training of auto service team; ensure high teammate retention; maintain compliance with quality standards; manage customer interactions and resolve complaints; drive sales through vehicle inspections and communication; provide insights to front-of-shop for product sales
Seniority
Mid-level management