Corporate IT Support Specialist
Core
Delivering timely technical support and maintaining ownership of assigned issues for internal users of computer applications and hardware.
Role type
Corporate IT Support Specialist
Builds
IT services for internal users, including executive and C-level colleagues
Domain
Corporate IT / End-user support
Deliverable
client delivery
Required skills
Windows OS support, Microsoft 365, Azure AD / Entra ID, Intune/MDM, iOS/Android support, hardware troubleshooting, printer configuration, video conferencing tools, ticketing systems
Preferred skills
Executive support experience, corporate desk-side support experience
Technologies
Microsoft Teams, Zoom, Outlook, Office applications
Responsibilities
Respond to and resolve tickets via telephone, remotely, and in person; stage and configure new or existing endpoints; provide on-site desk-side and remote assistance; support executive and C-level colleagues; participate in service desk project teams; assist in creation of knowledge base articles
Seniority
Mid-level, hands-on IC
