Customer Programs Integration Manager
Core
Serve as the voice of the customer to identify opportunities, inform program development, and drive customer-centered business decisions across Ameren Missouri's energy solutions portfolio.
Role type
Senior Customer Programs Integration Manager
Builds
Scalable customer experience solutions and portfolio growth initiatives in beneficial electrification, demand-side management, and grid modernization.
Domain
Utility / Energy
Deliverable
product features
Required skills
Customer insights, market intelligence, program management, cross-functional leadership, data synthesis, strategic planning
Preferred skills
CRM systems (Salesforce), energy industry knowledge, project management, analytical problem-solving
Technologies
Salesforce, Microsoft Office
Responsibilities
Lead the customer intelligence program to collect and synthesize market data; translate intelligence into actionable program enhancements and new offerings; align customer journeys and messaging across the portfolio; evaluate opportunities for portfolio growth and innovation; monitor program effectiveness metrics to support business cases.
Seniority
Senior, hands-on IC with strategic influence