Voice Communications Specialist
Core
Serve as a key point of contact for incoming and outgoing calls, ensuring callers are connected promptly with appropriate departments, physicians, and healthcare personnel in a healthcare environment.
Role type
Voice Communications Specialist
Builds
Reliable communication channels for patients, visitors, and healthcare professionals
Domain
Healthcare operations
Required skills
telephone systems operation, paging systems management, directory assistance, call routing, emergency communication protocols, telegraph/telex systems, computer-based communication tools, Microsoft Excel, AI-assisted productivity applications
Preferred skills
healthcare industry experience
Responsibilities
Answer, screen, and route incoming and outgoing telephone calls; Provide directory assistance and telephone system guidance; Place and document local, long-distance, and international calls; Coordinate conference call requests; Respond to medical emergencies by activating paging systems; Operate telephone equipment, backup systems, and messaging technologies; Send and receive domestic and international telegrams and facsimile messages; Assist staff in contacting on-call physicians
Seniority
Entry-level, hands-on IC