Health Care Communicator - (Remote)
Core
Represent clients across healthcare programs via inbound/outbound communications, including pre-screening research volunteers, triaging inquiries, documenting complaints, and providing medical information.
Role type
Healthcare Communicator (Medical Information/Patient Support)
Builds
Patient support programs, medical information services, and clinical trial volunteer pipelines
Domain
Healthcare / Pharmaceutical / Medical Devices
Deliverable
client delivery
Required skills
Verbal and written English communication, Medical terminology explanation, Data entry, Script adherence, Multi-software navigation, Regulatory compliance (FDA/Philippine laws)
Preferred skills
U.S. FDA regulations knowledge, Healthcare industry experience, Pharmacovigilance knowledge, Patient support program experience
Technologies
Microsoft Office, Web-based systems, Data entry platforms, Telephony systems
Responsibilities
Pre-screen potential volunteers for clinical trials; Triage inquiries to appropriate personnel; Document product quality complaints and adverse events; Provide medical information for pharmaceutical products; Deliver first-level technical support; Collect demographic information for product fulfillment
Seniority
Individual Contributor