Customer Service Representative
Core
Resolve customer inquiries and issues, process orders, and maintain customer records to ensure satisfaction.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational order processing
Domain
Retail / General Services
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, Microsoft Office proficiency, order processing, record keeping
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer complaints professionally; Provide product and service information; Process orders, returns, and exchanges; Maintain detailed customer records; Collaborate with other teams to improve customer experience