Change Manager
Core
Lead end-to-end change management for large-scale, cross-functional transformation initiatives across Roadside and Membership portfolios.
Role type
Senior Change Manager (IC)
Builds
Change strategies, impact assessments, training programs, and adoption metrics for transformation programs.
Domain
Corporate transformation / Membership services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change impact assessment, readiness planning, risk/resistance management, stakeholder engagement, training program design, adoption metrics tracking, change sustainment planning, communication strategy, coaching leaders, network building
Preferred skills
Agile transformation experience, matrixed environment experience, Prosci certification, tertiary qualifications in Business/HR/OD
Technologies
Prosci methodology, PMO tools
Responsibilities
Define scope and approach for change management across multiple projects; Develop tailored change strategies and plans; Conduct Change Impact Assessments (CIA); Identify key stakeholder groups and develop targeted interventions; Proactively identify change risks and design mitigation strategies; Establish and monitor business readiness criteria; Develop and execute communication and engagement strategies; Partner with Learning & Development to design training programs; Implement change champion networks; Define, track, and report on change metrics and adoption indicators; Lead change sustainment planning; Coach leaders and frontline teams through change; Develop change artefacts to support governance and PMO methodology.
Seniority
Senior, hands-on IC
