Resident Services Manager - 55 Hudson
Core
Manages customer support to residents by resolving service requests, handling rental issues, and coordinating community functions to achieve resident retention goals.
Role type
Resident Services Manager
Builds
Community operations and resident satisfaction
Domain
Real Estate / Rental Housing
Required skills
Customer service, conflict resolution, event coordination, lease administration, vendor coordination, emergency response
Responsibilities
Resolve resident complaints and concerns timely, complete call-backs on service requests within 24 hours, develop and coordinate resident communications, organize resident functions, evaluate property appearance and curb appeal, review security and valet reports, manage front desk communications, prepare access keys for move-ins, coordinate vendors during emergencies