Technical Customer Support Representative - Water Filtration
Core
Provide technical customer support for water filtration systems and related residential products via phone, chat, and email.
Role type
Technical Customer Support Representative
Builds
Customer resolutions and service records for water filtration and residential water systems
Domain
Home improvement / Water treatment
Deliverable
client delivery
Required skills
troubleshooting, root cause analysis, clear verbal communication, active listening, empathy, patience, professional judgment, multitasking, CRM navigation, documentation
Preferred skills
water filtration expertise, plumbing knowledge, reverse osmosis knowledge, mechanical equipment troubleshooting, bilingual capabilities
Technologies
CRM systems, knowledge bases
Responsibilities
Diagnose issues and determine solutions for water filtration systems; Guide customers through step-by-step troubleshooting processes; Document customer interactions and resolutions accurately; Collaborate with team members to maintain flexible coverage across channels
Seniority
Entry-level, hands-on IC
