Aftersales Account Manager
Core
Drive growth of Aftersales Service Solutions (warranty, repairs, spare parts, lifecycle services) to enhance customer experience and increase service-led revenue for Milwaukee Tools.
Role type
Strategic Aftersales Account Manager
Builds
Service engagement frameworks, optimized repair performance, and strategic B2B/B2C/B2R relationships
Domain
Industrial power tools / Aftermarket services
Required skills
Strategic account management, Aftersales service models (warranty/repairs/lifecycle), commercial drivers/margin improvement, service performance metrics/SLAs, service operations processes (quoting/approvals/logistics/workflows), stakeholder influence, customer-centricity
Preferred skills
B2B environment experience, leading initiatives to shape business future
Technologies
None stated
Responsibilities
Develop strategic service engagement frameworks for key accounts; Optimize service repair performance and turnaround times; Build relationships across B2B, B2C, and B2R channels; Collaborate with internal stakeholders and distribution partners; Leverage customer and partner insights for reporting; Drive adoption of warranty, repairs, maintenance, and calibration services; Ensure compliance with service processes; Represent the brand at sales events and industry meetings
Seniority
Mid-Senior, hands-on IC