Campus Connect Consultant
Core
Deliver exceptional customer service to University of Sydney staff and students across multiple channels including telephone, email, web, remote, and face-to-face interactions.
Role type
Customer service consultant (HR Service Desk)
Builds
HR Service Desk operations and Campus Connect Hubs
Domain
Higher Education / Human Resources
Deliverable
client delivery
Required skills
customer service, multitasking, computer literacy, Microsoft Office, IVR technology, policy interpretation, ServiceNow, HR management systems
Preferred skills
shared service environment experience, willingness to learn new systems
Technologies
ServiceNow, WorkDay, Microsoft Office, IVR
Responsibilities
manage phone enquiries and Service Now tickets, provide face to face student and professional staff support, identify and participate in continual improvement opportunities, work collaboratively with Shared Service Centre staff and stakeholders, attend scheduled team and centre-wide meetings
Seniority
Mid-level, hands-on IC
