Business Analyst- utilities
Core
Business Analyst specializing in Field Service Management (FSM) and Outage Management for utility organizations, bridging business requirements with technology solutions to improve outage response and field workforce productivity.
Role type
Senior Business Analyst (Utility/Field Service)
Builds
Digital transformation initiatives for outage management and field service operations
Domain
Utilities, Energy, Electricity, Field Service Management
Required skills
Business Analysis, Requirements Elicitation, Process Modeling (BPMN, Visio), Stakeholder Management, Gap Analysis, User Story Creation, Work Order Management, Scheduling & Dispatch, Mobile Workforce Management, OMS/FSM/GIS/SCADA knowledge
Preferred skills
Power BI, SQL, Azure, Dynamics 365, Salesforce, Agile tools (Azure DevOps, Jira), API integration, Data mapping
Technologies
SAP SAM, ADMS POAM, OMS, FSM, GIS, SCADA, CIS, EAM, ERP, Power BI, SQL, Azure, Dynamics 365, Salesforce, Azure DevOps, Jira
Responsibilities
Gather and document business requirements from stakeholders; Conduct workshops and process-mapping sessions; Create BRDs, FRS, user stories, and process flows; Analyze and improve field service processes including work order management and dispatching; Collaborate with field operations to optimize technician productivity; Support implementation of FSM solutions like SAP SAM or ADMS POAM
Seniority
Senior, hands-on IC
