Business Applications Analyst III – Workflow & Automation Platforms
Core
Administer, maintain, and provide technical support for workflow and automation platforms while analyzing and optimizing operational processes to drive organizational improvement.
Role type
Senior Business Applications Analyst (Workflow & Automation)
Builds
Optimized operational processes and supported workflow automation solutions
Domain
Energy infrastructure / Enterprise Workflow Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Workflow automation platform administration, Technical support (Tier 2/3), Business requirements analysis, Change management, Process documentation, Project leadership, Vendor coordination, UAT execution, Performance benchmarking
Preferred skills
Business requirements translation, Process mapping (Visio), Lean Six Sigma, SDLC knowledge, ITIL 4 knowledge
Technologies
Microsoft Power Apps, Microsoft Power Automate, Microsoft Forms, Pipefy, Visio
Responsibilities
Analyze existing applications and business processes to identify inefficiencies; Develop business requirements and translate them into technical requirements; Ensure change management processes including risk evaluation and testing; Collaborate with cross-functional teams to identify process enhancements; Create detailed documentation including process maps, flowcharts, and user guides; Coordinate implementation of new technology solutions; Lead small to medium-sized technical projects; Engage with stakeholders and lead user group meetings; Provide advanced technical support and SME expertise for assigned applications; Develop and maintain user acceptance test scripts; Create training materials and SOPs; Establish relationships with vendors for technical resolution.
Seniority
Senior, hands-on IC
