IN_Specialist 2_Customer Consulting_Advisory_Gurugram
Core
Provide consulting services focused on customer-related strategies and initiatives to help clients enhance their customer experience and drive business growth.
Role type
Specialist Customer Consulting Generalist
Builds
Customer-centric solutions and strategies
Domain
Professional Services / Customer Experience
Required skills
Customer Analysis, Customer Strategy, Business Case Development, Business Transformation, Digital Tooling, Customer Relationship Management, Customer Retention, Business Model Development, Channel Partner Management, E-Commerce
Preferred skills
AI Fluency, AI-Human Collaboration, Business Development, Business Expansion, Customer Success, Customer Engagement, Customer Insight, Customer Service, Customer Transformation, Emotional Regulation
Responsibilities
Analyse client needs, develop customer-centric solutions, offer guidance and support to help clients implement effective strategies, adapt to a fast-paced environment, take ownership of work, deliver quality work that drives value for clients and team success.
Seniority
Specialist, individual contributor
