Customer Success Manager (NY)
Core
Lead onboarding, manage customer relationships, provide CRO insights, and build digital experiences on an AI personalization platform for eCommerce brands. (via careerplan.io/jobs/3B-00B-F5-071-customer-success-manager-ny-at-variant)
Role type
Customer Success Manager / Conversion Rate Optimization Consultant
Builds
Personalizations, experiments, and UX improvements on the platform
Domain
eCommerce, AI Personalization, Conversion Rate Optimization
Deliverable
product features
Required skills
CRO, eCommerce web development, eCommerce management, Vibe Coding (Base44, Lovable, Claude Code), JavaScript, HTML, CSS
Preferred skills
Experience at a Marketing agency working with eCommerce brands, customer-facing role experience
Responsibilities
Lead onboarding and manage day-to-day customer relationships, Provide CRO insights and proactive optimization recommendations, Build digital experiences on the platform, Translate customer needs into product insights, Develop workflows and best practices, Work closely with founders to ensure customer success